Shipping Policy

Worldwide Shipping

We work to provide a clear and dependable delivery experience for customers in supported destinations worldwide. Orders are prepared for shipment before being transferred to the appropriate delivery provider, and tracking details are provided when supported by the carrier. Eligible orders may also qualify for Free Shipping when the applicable purchase threshold is met. This policy covers order processing, estimated transit periods, shipping costs, tracking, customs requirements, delivery issues, and other important information related to receiving your purchase.

1. Order Processing and Preparation

After payment has been successfully authorized, your order enters our preparation process. Purchases are normally reviewed, organized, packaged, and prepared for dispatch within 3-5 business days. This timeframe allows the relevant fulfillment team to verify order information and prepare the parcel appropriately before it is transferred to the delivery network.

Once your parcel has been dispatched, a shipping confirmation will be sent to the email address associated with your order.

Orders are generally processed on business days from Monday through Friday, excluding applicable public holidays.
High-volume promotional periods, seasonal demand, and holidays can occasionally result in longer preparation times.
Orders placed outside regular processing hours normally begin preparation on the following available business day.

2. Estimated Shipping and Delivery Time

We ship to supported international destinations. Actual transit times can vary based on the destination, courier network, customs clearance, local delivery operations, weather conditions, and other circumstances affecting transportation.

Estimated Standard Delivery: Most orders are expected to arrive within approximately 14-21 business days following dispatch.

Customs inspections, public holidays, severe weather, transportation interruptions, or courier delays can extend the estimated timeframe. Tracking activity may also update intermittently because new information depends on scans recorded throughout the carrier network.

3. Shipping Fees and Free Delivery

Where a shipping fee applies, the relevant amount is shown during checkout before the purchase is completed. Orders that reach an advertised qualifying value may receive Free Shipping automatically.

A standard shipping charge may apply depending on the delivery terms presented during checkout.
Eligible purchases receive free delivery automatically when the required cart value displayed on our website is reached.
Customers can review the applicable shipping charge before submitting payment and completing an order.
When an eligible full refund includes the original delivery charge under our applicable refund terms, that amount will be included in the approved refund.

4. Tracking Your Shipment

When shipment tracking is available for the selected carrier and destination, tracking information may be issued after dispatch. Customers can check available delivery updates using the order information on our Track Your Order page. Where available, the tracking details may also appear in your shipping confirmation.

5. Customs Duties, Taxes, and Import Fees

International deliveries can be subject to import duties, taxes, customs assessments, brokerage charges, or other fees imposed by authorities or service providers in the destination country. Such charges are determined independently and are not part of the product price or standard shipping amount collected during the purchase unless specifically stated otherwise during checkout.

The recipient is responsible for applicable customs duties, import taxes, clearance expenses, and other locally imposed charges.
If a shipment is refused or returned because required customs charges were not paid, any available refund will be evaluated after the parcel’s final status has been confirmed.
Border inspections and customs clearance procedures may increase the total time required for delivery.

6. Delayed, Lost, or Damaged Orders

After a shipment has been transferred to the courier, its movement, scanning activity, and final delivery are managed through the carrier’s transportation network. If an issue occurs during transit, our team will provide reasonable assistance in reviewing the available shipment information and helping determine the appropriate next step.

If tracking indicates that a package was delivered but you cannot locate it, check entrances, mailboxes, secure delivery areas, household members, and nearby addresses before contacting the carrier.
A shipment reported as missing may require investigation by the courier before its final status and available resolution can be established.
If an order arrives damaged, keep the affected product, external parcel, internal packaging materials, and shipping labels, and take clear photographs documenting the condition.

7. Accurate Shipping Information

Before completing checkout, customers are responsible for reviewing the recipient’s name, street address, apartment or unit information, city, state or region, postal code, destination country, and contact number. We cannot guarantee successful delivery when incorrect, incomplete, or outdated shipping information has been submitted with the order.

If you notice an address error, contact customer support as quickly as possible while the order is still being prepared.
Address modifications may no longer be possible after a parcel has been dispatched or accepted into the courier network.

8. Failed Deliveries and Returned Shipments

Packages returned following unsuccessful delivery attempts, refusal by the recipient, unpaid customs obligations, or inaccurate delivery information will be reviewed once the carrier provides confirmation of the shipment’s final status.

Reshipping: Where available and appropriate, another delivery may be arranged after complete and correct shipping information has been confirmed.
Eligible Refunds: Refund availability and the amount returned will be determined according to the applicable refund terms and the confirmed circumstances of the returned shipment.

9. Shipping and Delivery Support

For questions regarding processing times, tracking updates, delivery status, or a requested address correction, contact our support team through our Contact Us page and provide the relevant order information.